When you need a hand
FastCue Support
Check your records safely, then follow the guidance below. If the issue remains, open a support email draft on your device and contact us directly.
Before contacting support
Reopen the app and check whether your active fast, target time, and recent records appear. Note the short sequence that reproduces the problem and what you expected to happen.
Local data and a new device
The current production release works without signup and keeps records and settings on this device. They do not transfer or restore automatically after changing devices or reinstalling the app. For important records, Pro can manually export readable JSON and import it on another installation when available; import replaces the current local data, so move the file securely and review the warning first. Recovery snapshots created before database schema migrations stay on the original device.
Delete local and service data
FastCue does not create a public sign-in account. You can edit or delete local records in the app. To request deletion of identifiable pseudonymous service data, email reverseinsight.official@gmail.com directly, even after uninstalling FastCue. You do not need to reinstall the app. Include a previously saved Support ID if you have one; if not, contact us first so we can check what data we can identify. If FastCue is installed, Send Feedback is another way to prepare a draft with the Support ID when available. Do not email fasting, weight, tag contents, a JSON export, or other health data. We check which service records belong to your request and explain the deletion scope. This can include the identifiable RevenueCat customer profile, pseudonymous ID, country, attributes, and purchase history held by RevenueCat. A Support ID alone cannot identify all past Firebase Analytics or Crashlytics records, and deleting a RevenueCat customer does not delete all Firebase data. Each provider’s retention and deletion policies apply. Service-data deletion does not cancel an Apple or Google subscription or remove local records or exported files; manage these separately in the store, app, or file destination.
Export and restore
Exported JSON is readable and unencrypted, so choose a secure destination. Restore validates the file and then replaces current local data; export any records you still need before continuing.
Details in the email draft
The support draft can include the app version, device model, and operating system. Review or remove details first, then send the message yourself through the mail provider you choose.
Health-related help
FastCue support cannot make medical decisions. If fasting causes discomfort or you have a health concern, stop and contact a qualified health professional or local emergency service.